11938: Assist customers to select goods and/or services face to face
| Standard | Title | Version | Level | Credits | |
|---|---|---|---|---|---|
| 11938 | Assist customers to select goods and/or services face to face | 3 | 2 | 3 | NZQA unit standard (PDF) |
Price:
$60.00 Learn about good customer service skills like ways to approach your customer, how to ask questions, how to find out what the customer needs. Learn about the features and benefits of products in your workplace.
Assessment:
You will have to answer some written questions and carry out a Workplace Practical Assessment where you will be observed helping 3 separate customers in your workplace.
Pathways:
