11941: Establish and maintain positive customer service interactions. Build rapport with customers
| Standard | Title | Version | Level | Credits | |
|---|---|---|---|---|---|
| 11941 | Establish and maintain positive customer service interactions. Build rapport with customers | 6 | 2 | 4 | NZQA unit standard (PDF) |
Price:
$60.00 Learn about good customer service skills like having a positive attitude, having good communication skills and dealing with challenging situations.
Assessment:
You will have to answer some written questions and carry out a Workplace Practical Assessment where you will be observed dealing with 4 separate customers in your workplace.
Pathways:
