56: Attend to customer enquiries face to face and on the telephone
| Standard | Title | Version | Level | Credits | |
|---|---|---|---|---|---|
| 56 | Attend to customer enquiries face to face and on the telephone | 8 | 1 | 2 | NZQA unit standard (PDF) |
Price:
$65.00 Candidates will be able to explain why personal presetation is important when attending to customer enquiries face to face or over the telephone
Assessment:
Thee is one written question and two workplace practical assessments
Pathways:
