Customer Service
Pathway:
Learn about dealing with different people in your workplace (like customers, workmates and suppliers), including people from different cultures.
| Standard | Title | Version | Level | Credits | Price (ex. GST) |
|---|---|---|---|---|---|
| 56 | Attend to customer enquiries face to face and on the telephone | 8 | 1 | 2 | $60 |
| 11941 | Establish and maintain positive customer service interactions. Build rapport with customers | 6 | 2 | 4 | $60 |
