11938/11941: Build rapport and assist customers
Credits:
5
Price:
$75.00 Learn about greeting customers, finding out what they want and then meeting their needs.
Assessment Requirements:
You will have to answer some written questions and carry out Workplace Practical Assessments where you will be observed dealing with 4 separate customers face-to-face.
Included Standards
| Standard | Title | Version | Level | Credits |
|---|---|---|---|---|
| 11938 | Assist customers to select goods and/or services face to face | 3 | 2 | 3 |
| 11941 | Establish and maintain positive customer service interactions. Build rapport with customers | 6 | 2 | 4 |
